Organizations spend most of their IT Maintenance budget in managing their IT Systems Software Infrastructure. MindCraft’s offshore based Systems Software Management offers to considerably reduce the investment on Software Infrastructure through ITIL based service management. Today for many top banks in India and many others in the Banking & Financial Services segment, MindCraft provides 24x7 managed services for managing their software infrastructure.

The MindCraft Advantage – Unique shared services model giving cost and skills advantage

Our Systems Software Management Services include:

Application Support Desk

We’ll handle your support requirements while your team can focus on your business


  • Call Management & Call Ticket logging – As an extension of our Systems Software Management Services, MindCraft provides application support services and helpdesk.

  • Incident Management – Our process-oriented approach contributes greatly to incident management and helps reduce resolution time.

  • Knowledge Repository based Support – Our knowledge base provides support solutions for various issues and so facilitates faster resolution.

Middleware Management Services

Optimize the performance of your business applications by investing in the right middleware services


  • Implementation and support of complex environments pertaining to Application Server Farms, BPM, EAI, DMS, DW & BI products

Database Services

Allow us to help you make significant savings in licensing costs by going in for database consolidation


  • Implementation, Support, Administration & Performance Tuning across all major databases including Oracle, DB2, SQL Server, Informix & Sybase

Operating Systems & Tools

Maintain your operating system and prevent software glitches and vulnerabilities


  • Installation & Support across all major operating systems including Windows, Linux, HP-UX, IBM AIX & Oracle Solaris

Focus on business insights. It can help you stay ahead of competitors


  • High volume data processing – With our expertise, we can help you make better decisions which will lead to improvement in operational efficiency and cost reduction.

  • Social Media Integration – Unleash the potential of social media to arrive at quick and sound decisions.