Organizations spend most of their IT Maintenance budget in managing their IT Systems Software Infrastructure. MindCraft’s offshore based Systems Software Management offers to considerably reduce the investment on Software Infrastructure through ITIL based service management. Today for many top banks in India and many others in the Banking & Financial Services segment, MindCraft provides 24x7 managed services for managing their software infrastructure.
The MindCraft Advantage – Unique shared services model giving cost and skills advantage
Application Support Desk
Call Management & Call Ticket logging – As an extension of our Systems Software Management Services, MindCraft provides application support services and helpdesk.
Incident Management – Our process-oriented approach contributes greatly to incident management and helps reduce resolution time.
Knowledge Repository based Support – Our knowledge base provides support solutions for various issues and so facilitates faster resolution.
Middleware Management Services
Implementation and support of complex environments pertaining to Application Server Farms, BPM, EAI, DMS, DW & BI products
Implementation, Support, Administration & Performance Tuning across all major databases including Oracle, DB2, SQL Server, Informix & Sybase
Operating Systems & Tools
Installation & Support across all major operating systems including Windows, Linux, HP-UX, IBM AIX & Oracle Solaris
High volume data processing – With our expertise, we can help you make better decisions which will lead to improvement in operational efficiency and cost reduction.
Social Media Integration – Unleash the potential of social media to arrive at quick and sound decisions.